ZORUMI™ legal
Booking & Cancellation Policy
Booking, deposit, rescheduling, cancellation and no-show rules for ZORUMI™ private appointments in Dubai.
This document is a formal business policy governing appointments, deposits, cancellations and attendance. It is designed to explain the allocation of responsibilities, evidence, risk and remedies in a clear written form. It is not independent legal advice and it does not replace the terms of a particular confirmed appointment, order, payment instruction or written settlement. Nothing in this document excludes, restricts or waives a right, obligation or remedy that cannot lawfully be excluded under the mandatory laws of the United Arab Emirates.
1. Status, scope and hierarchy
This section sets out the rules concerning the legal status, scope and order of precedence of this policy across the ZORUMI website, salon communications, appointments, services and hair-goods transactions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
2. Definitions and interpretation
This section sets out the rules concerning the meaning of client, visitor, buyer, order, service, hair goods, custom goods, digital channel, written confirmation and the ZORUMI Parties. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
3. Booking request versus confirmed appointment
This section sets out the rules concerning the difference between an enquiry, a provisional time, a quotation and a binding appointment accepted by ZORUMI in writing. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
4. Consultation and suitability assessment
This section sets out the rules concerning assessment of natural hair, scalp, colour history, density, goals, lifestyle, maintenance capacity and practical limits before final service confirmation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
5. Confirmation, quotation and scope
This section sets out the rules concerning the written confirmation of date, method, estimated duration, service components, hair specification, pricing basis and any condition that must be satisfied before work begins. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
6. Deposits and reservation charges
This section sets out the rules concerning deposits used to reserve private salon time, source or prepare hair goods, allocate specialist capacity and protect against late cancellation or non-attendance. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
7. Pricing, payment routes and authorisation
This section sets out the rules concerning consultation-based prices, AED billing, Visa, Mastercard, PayPal, Ziina, bank transfer, cash, Tabby, Tamara and the need for provider or customer eligibility where applicable. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
8. Custom-prepared and personal-contact hair goods
This section sets out the rules concerning hair selected, colour-matched, cut, bonded, taped, encapsulated, wefted, opened, reserved or otherwise prepared for a specific buyer or personal use. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
9. Cancellation and rescheduling
This section sets out the rules concerning notice periods, late changes, repeated rescheduling, deposit consequences, hair-preparation costs and the salon’s ability to offer an alternative time. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
10. Late arrival and non-attendance
This section sets out the rules concerning late arrival, inability to complete the planned scope, shortened services, rescheduling, no-show records and reasonable charges for reserved capacity. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
11. Illness, emergencies and force majeure
This section sets out the rules concerning infectious symptoms, urgent personal circumstances, building or utility failures, transport disruption, supplier delay, government measures and events beyond reasonable control. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
12. Right to postpone, modify or refuse
This section sets out the rules concerning the salon’s right to postpone, narrow, modify or refuse a service or transaction where information is incomplete or safety, suitability, legality, payment or respectful conduct is in doubt. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
13. Client disclosures and cooperation
This section sets out the rules concerning complete and accurate disclosure, following preparation and aftercare instructions, attending maintenance, avoiding unauthorised alteration and reporting concerns promptly. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
14. Results, colour and wear variability
This section sets out the rules concerning natural variation in hair, lighting, monitors, colour history, texture, density, attachment visibility, styling, maintenance, climate and individual wear. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
15. Communications and message records
This section sets out the rules concerning WhatsApp, Instagram, Facebook, Telegram, email, telephone and in-person communications, including response expectations and the evidential status of messages. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
16. Complaint notice and investigation
This section sets out the rules concerning prompt written notice, identification of the appointment or order, photographs where relevant, inspection, preservation of goods, service records and a fair opportunity to investigate. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
17. Correction, refund and proportionate remedies
This section sets out the rules concerning inspection, correction, re-performance, replacement, partial adjustment, refund or other proportionate remedy where required by the applicable contract and mandatory law. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
18. Fraud, misuse and abusive conduct
This section sets out the rules concerning identity or payment fraud, false evidence, harassment, threats, discriminatory conduct, unauthorised recording, exploitation of policies and misuse of staff or systems. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
19. Governing law, jurisdiction and mandatory rights
This section sets out the rules concerning application of the laws of the United Arab Emirates and Dubai, competent courts or authorities, good-faith escalation and preservation of mandatory consumer or data rights. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
20. Language, translation and prevailing text
This section sets out the rules concerning English, Russian and Arabic versions, the objective of natural localisation, interpretation of inconsistencies and the precedence of mandatory Arabic legislation and official records. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
21. Severability, waiver, assignment and updates
This section sets out the rules concerning partial invalidity, non-waiver by delay, assignment or delegation where lawful, document updates, version control and continued application of the remaining provisions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
22. Formal notices and contact
Send formal legal notices, legal claims and policy questions to the appropriate ZORUMI domain address: [email protected] for legal notices, [email protected] for formal claims, [email protected] for abuse, fraud, unlawful content or misuse of the website or communication channels, [email protected] for privacy and data requests, [email protected] for refund or service complaints, [email protected] for accessibility requests, and [email protected] for intellectual-property or portfolio-use concerns. Use the official WhatsApp number shown on the website only when the matter relates to a specific appointment or order. Include the relevant appointment, order or invoice reference and enough factual detail for a proportionate review. Do not send unnecessary medical, financial or identity information.
Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.
For the purposes of appointments, deposits, cancellations and attendance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.