ZORUMI™ legal
Health, Safety & Aftercare
Health, hygiene, suitability and aftercare guidance for natural hair extensions and custom hair services.
This document is a formal business policy governing health, safety and aftercare. It is designed to explain the allocation of responsibilities, evidence, risk and remedies in a clear written form. It is not independent legal advice and it does not replace the terms of a particular confirmed appointment, order, payment instruction or written settlement. Nothing in this document excludes, restricts or waives a right, obligation or remedy that cannot lawfully be excluded under the mandatory laws of the United Arab Emirates.
For the purposes of health, safety and aftercare, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.
Contents
- Status, scope and hierarchy
- No medical advice and referral limits
- Health, sensitivity and suitability information
- When a cosmetic salon service should be postponed
- Colour, lightening and chemical services
- Hygiene and personal-contact controls
- Attachment placement and density planning
- Results, colour and wear variability
- Client disclosures and cooperation
- Aftercare and maintenance
- Correction, repositioning and removal
- Discomfort, warning signs and urgent response
- Minors and guardian responsibility
- Right to postpone, modify or refuse
- Complaint notice and investigation
- Disclaimers and permitted warranties
- Limitation and allocation of liability
- Governing law, jurisdiction and mandatory rights
- Language, translation and prevailing text
- Severability, waiver, assignment and updates
- Formal notices and contact
- Official UAE reference portals
1. Status, scope and hierarchy
This section sets out the rules concerning the legal status, scope and order of precedence of this policy across the ZORUMI website, salon communications, appointments, services and hair-goods transactions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
2. No medical advice and referral limits
All services described here are ordinary cosmetic hair and beauty-salon services. They are not medical or healthcare services. ZORUMI does not diagnose or treat health conditions. Clients with scalp symptoms or other health concerns should consult a licensed healthcare professional. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Third-party terms and availability may apply to the services they provide. ZORUMI does not guarantee uninterrupted third-party operation. This does not exclude ZORUMI’s responsibility for its own acts or omissions, its chosen fulfilment arrangements or any mandatory obligation. A consumer need not pursue a third party before seeking a remedy from ZORUMI where ZORUMI is legally responsible.
3. Health, sensitivity and suitability information
This section sets out the rules concerning voluntarily disclosed information about allergies, scalp sensitivity, hair loss, medication, pregnancy-related concerns, previous reactions and other facts relevant to service safety. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
For a goods or salon-service complaint, ZORUMI may reasonably inspect the goods, attachments or service records. Inspection must not exclude or unreasonably delay a remedy required by law. Clients should preserve relevant evidence where reasonably possible; inability to do so does not by itself waive statutory rights. Reasonable steps to prevent avoidable loss may still be relevant to the appropriate remedy.
4. When a cosmetic salon service should be postponed
This section sets out the rules concerning client-reported or visually apparent warning signs, including broken skin, severe irritation, suspected infection, unexplained hair loss, recent scalp procedures or known sensitivities. ZORUMI may postpone the cosmetic service and recommend assessment by a licensed healthcare professional; ZORUMI does not diagnose or treat any condition. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
5. Colour, lightening and chemical services
This section sets out the rules concerning strand history, previous colour, patch or strand testing where appropriate, overlapping chemicals, porosity, breakage risk, shade interpretation and realistic corrective limits. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
6. Hygiene and personal-contact controls
This section sets out the rules concerning cleaning, handling, storage and personal-contact safeguards for tools, work areas, hair goods and consumables, without creating an absolute sterile-environment guarantee. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
7. Attachment placement and density planning
This section sets out the rules concerning attachment size, weight, distribution, natural supporting density, hairline visibility, movement, comfort and the balance between visual impact and maintainability. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Third-party terms and availability may apply to the services they provide. ZORUMI does not guarantee uninterrupted third-party operation. This does not exclude ZORUMI’s responsibility for its own acts or omissions, its chosen fulfilment arrangements or any mandatory obligation. A consumer need not pursue a third party before seeking a remedy from ZORUMI where ZORUMI is legally responsible.
8. Results, colour and wear variability
This section sets out the rules concerning natural variation in hair, lighting, monitors, colour history, texture, density, attachment visibility, styling, maintenance, climate and individual wear. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
For a goods or salon-service complaint, ZORUMI may reasonably inspect the goods, attachments or service records. Inspection must not exclude or unreasonably delay a remedy required by law. Clients should preserve relevant evidence where reasonably possible; inability to do so does not by itself waive statutory rights. Reasonable steps to prevent avoidable loss may still be relevant to the appropriate remedy.
9. Client disclosures and cooperation
This section sets out the rules concerning complete and accurate disclosure, following preparation and aftercare instructions, attending maintenance, avoiding unauthorised alteration and reporting concerns promptly. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
10. Aftercare and maintenance
This section sets out the rules concerning washing, brushing, drying, heat, sleeping, exercise, swimming, product use, scheduled maintenance, salon adjustment and timely removal. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
11. Correction, repositioning and removal
This section sets out the rules concerning salon adjustment, repositioning, detangling and removal, risks of home removal, handling of regrowth and responsibility for third-party work. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
12. Discomfort, warning signs and urgent response
This section sets out the rules concerning discomfort, warning signs and urgent response. Clients should promptly report pain, persistent tension, swelling, rash, sores, unusual shedding, breakage, odour or other concerning changes. ZORUMI may recommend salon removal or postponement solely as cosmetic-service steps. Pain, swelling, rash, sores, suspected infection or other health symptoms should be assessed by a licensed healthcare professional; urgent symptoms require emergency care. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Third-party terms and availability may apply to the services they provide. ZORUMI does not guarantee uninterrupted third-party operation. This does not exclude ZORUMI’s responsibility for its own acts or omissions, its chosen fulfilment arrangements or any mandatory obligation. A consumer need not pursue a third party before seeking a remedy from ZORUMI where ZORUMI is legally responsible.
13. Minors and guardian responsibility
This section sets out the rules concerning the handling of enquiries or services involving minors, guardian authority, age-appropriate consent and the salon’s right to require adult supervision. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
For a goods or salon-service complaint, ZORUMI may reasonably inspect the goods, attachments or service records. Inspection must not exclude or unreasonably delay a remedy required by law. Clients should preserve relevant evidence where reasonably possible; inability to do so does not by itself waive statutory rights. Reasonable steps to prevent avoidable loss may still be relevant to the appropriate remedy.
14. Right to postpone, modify or refuse
This section sets out the rules concerning the salon’s right to postpone, narrow, modify or refuse a service or transaction where information is incomplete or safety, suitability, legality, payment or respectful conduct is in doubt. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
15. Complaint notice and investigation
This section sets out the rules concerning prompt written notice, identification of the appointment or order, photographs where relevant, inspection, preservation of goods, service records and a fair opportunity to investigate. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
16. Disclaimers and permitted warranties
This section sets out the rules concerning the exclusion of implied promises to the maximum extent permitted by law while preserving any express written commitment and non-waivable statutory protection. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
17. Limitation and allocation of liability
This section sets out the rules concerning reasonable allocation of foreseeable direct loss, exclusion of remote or indirect loss where lawful, mitigation duties, aggregate caps where enforceable and exceptions for non-excludable liability. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Third-party terms and availability may apply to the services they provide. ZORUMI does not guarantee uninterrupted third-party operation. This does not exclude ZORUMI’s responsibility for its own acts or omissions, its chosen fulfilment arrangements or any mandatory obligation. A consumer need not pursue a third party before seeking a remedy from ZORUMI where ZORUMI is legally responsible.
18. Governing law, jurisdiction and mandatory rights
This section sets out the rules concerning application of the laws of the United Arab Emirates and Dubai, competent courts or authorities, good-faith escalation and preservation of mandatory consumer or data rights. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
For a goods or salon-service complaint, ZORUMI may reasonably inspect the goods, attachments or service records. Inspection must not exclude or unreasonably delay a remedy required by law. Clients should preserve relevant evidence where reasonably possible; inability to do so does not by itself waive statutory rights. Reasonable steps to prevent avoidable loss may still be relevant to the appropriate remedy.
19. Language, translation and prevailing text
This section sets out the rules concerning English, Russian and Arabic versions, the objective of natural localisation, interpretation of inconsistencies and the precedence of mandatory Arabic legislation and official records. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
20. Severability, waiver, assignment and updates
This section sets out the rules concerning partial invalidity, non-waiver by delay, assignment or delegation where lawful, document updates, version control and continued application of the remaining provisions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
21. Formal notices and contact
Send formal legal notices, legal claims and policy questions to the appropriate ZORUMI domain address: legal@zorumi.com for legal notices, claims@zorumi.com for formal claims, abuse@zorumi.com for abuse, fraud, unlawful content or misuse of the website or communication channels, privacy@zorumi.com for privacy and data requests, complaints@zorumi.com for refund or service complaints, accessibility@zorumi.com for accessibility requests, and copyright@zorumi.com for intellectual-property or portfolio-use concerns. Use the official WhatsApp number shown on the website only when the matter relates to a specific appointment or order. Include the relevant appointment, order or invoice reference and enough factual detail for a proportionate review. Do not send unnecessary medical, financial or identity information.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
Official UAE reference portals
These links lead only to broad official public-sector portals and are provided for general reference, not as legal advice or as a representation that every page governs every transaction. Official current publications, including the authoritative Arabic text of legislation where applicable, prevail over summaries on this website.
