ZORUMI™ legal
Health, Safety & Aftercare
Health, hygiene, suitability and aftercare guidance for natural hair extensions and custom hair services.
Suitability and disclosure
Each woman should disclose scalp sensitivity, allergies, hair loss, recent chemical treatment, pregnancy-related concerns, medication, extensions installed elsewhere and any discomfort before service. ZORUMI™ may refuse or pause a service where safety or hair integrity is at risk.
Hygiene controls
Hair goods are handled as personal-contact items. For hygiene and safety reasons, all hair goods are non-returnable once ordered, opened, prepared, handled for her or installed.
Aftercare basics
Brush gently, support the bonds or rows, dry roots and attachment areas fully, avoid sleeping with wet hair, use recommended products, avoid heavy oils on attachments and protect hair from excessive heat, salt water, chlorine and harsh treatments.
Maintenance timing
Maintenance appointments are part of the service. Delayed maintenance can cause tangling, slipping, tension, matting, breakage or discomfort. ZORUMI™ is not responsible for damage caused by missed maintenance or third-party work.
Discomfort and urgent issues
If you feel pulling, irritation, unusual shedding, matting or discomfort, contact ZORUMI™ promptly and do not attempt aggressive brushing, chemical treatment or removal at home.
Natural variation
Premium natural hair may vary in tone, texture and behaviour. Longevity depends on care, lifestyle, climate, products, water quality, heat styling and maintenance.
Consumer protection
Mandatory UAE remedies remain available where a product or service is proven defective, unsafe or not as agreed.