Salon Service Policy

1. Status, scope and hierarchy

This section sets out the rules concerning the legal status, scope and order of precedence of this policy across the ZORUMI website, salon communications, appointments, services and hair-goods transactions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

2. Definitions and interpretation

This section sets out the rules concerning the meaning of client, visitor, buyer, order, service, hair goods, custom goods, digital channel, written confirmation and the ZORUMI Parties. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

3. Consultation and suitability assessment

This section sets out the rules concerning assessment of natural hair, scalp, colour history, density, goals, lifestyle, maintenance capacity and practical limits before final service confirmation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

4. Health, sensitivity and suitability information

This section sets out the rules concerning voluntarily disclosed information about allergies, scalp sensitivity, hair loss, medication, pregnancy-related concerns, previous reactions and other facts relevant to service safety. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

5. Contraindications and warning signs

This section sets out the rules concerning active scalp disease, unexplained hair loss, broken skin, severe irritation, infection, recent procedures, known sensitivities and other conditions requiring postponement or professional review. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

6. Right to postpone, modify or refuse

This section sets out the rules concerning the salon’s right to postpone, narrow, modify or refuse a service or transaction where information is incomplete or safety, suitability, legality, payment or respectful conduct is in doubt. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

7. Confirmation, quotation and scope

This section sets out the rules concerning the written confirmation of date, method, estimated duration, service components, hair specification, pricing basis and any condition that must be satisfied before work begins. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

8. Colour, lightening and chemical services

This section sets out the rules concerning strand history, previous colour, patch or strand testing where appropriate, overlapping chemicals, porosity, breakage risk, shade interpretation and realistic corrective limits. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

9. Attachment placement and density planning

This section sets out the rules concerning attachment size, weight, distribution, natural supporting density, hairline visibility, movement, comfort and the balance between visual impact and maintainability. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

10. Results, colour and wear variability

This section sets out the rules concerning natural variation in hair, lighting, monitors, colour history, texture, density, attachment visibility, styling, maintenance, climate and individual wear. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

11. Custom-prepared and personal-contact hair goods

This section sets out the rules concerning hair selected, colour-matched, cut, bonded, taped, encapsulated, wefted, opened, reserved or otherwise prepared for a specific buyer or personal use. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

12. Client disclosures and cooperation

This section sets out the rules concerning complete and accurate disclosure, following preparation and aftercare instructions, attending maintenance, avoiding unauthorised alteration and reporting concerns promptly. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

13. Aftercare and maintenance

This section sets out the rules concerning washing, brushing, drying, heat, sleeping, exercise, swimming, product use, scheduled maintenance, professional correction and timely removal. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

14. Correction, repositioning and removal

This section sets out the rules concerning professional correction, repositioning, detangling and removal, risks of home removal, handling of regrowth and responsibility for third-party work. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

Service warranty period. When a written ZORUMI confirmation grants a service warranty, the warranty period is 2 weeks from the service date. It applies only to issues notified promptly through an official channel and remains subject to documented aftercare, inspection and correction conditions.

15. Late arrival and non-attendance

This section sets out the rules concerning late arrival, inability to complete the planned scope, shortened services, rescheduling, no-show records and reasonable charges for reserved capacity. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

16. Hygiene and personal-contact controls

This section sets out the rules concerning cleaning, handling, storage and personal-contact safeguards for tools, work areas, hair goods and consumables, without creating an absolute sterile-environment guarantee. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

17. Photographs, video and portfolio material

This section sets out the rules concerning consultation photographs, before-and-after images, technical images, salon footage, consent for publication and limits on reuse or manipulation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

18. Fraud, misuse and abusive conduct

This section sets out the rules concerning identity or payment fraud, false evidence, harassment, threats, discriminatory conduct, unauthorised recording, exploitation of policies and misuse of staff or systems. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

19. Pricing, payment routes and authorisation

This section sets out the rules concerning consultation-based prices, AED billing, Visa, Mastercard, PayPal, Ziina, bank transfer, cash, Tabby, Tamara and the need for provider or customer eligibility where applicable. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

20. Complaint notice and investigation

This section sets out the rules concerning prompt written notice, identification of the appointment or order, photographs where relevant, inspection, preservation of goods, service records and a fair opportunity to investigate. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

21. Correction, refund and proportionate remedies

This section sets out the rules concerning inspection, correction, re-performance, replacement, partial adjustment, refund or other proportionate remedy where required by the applicable contract and mandatory law. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

22. Limitation and allocation of liability

This section sets out the rules concerning reasonable allocation of foreseeable direct loss, exclusion of remote or indirect loss where lawful, mitigation duties, aggregate caps where enforceable and exceptions for non-excludable liability. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

23. Governing law, jurisdiction and mandatory rights

This section sets out the rules concerning application of the laws of the United Arab Emirates and Dubai, competent courts or authorities, good-faith escalation and preservation of mandatory consumer or data rights. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

24. Language, translation and prevailing text

This section sets out the rules concerning English, Russian and Arabic versions, the objective of natural localisation, interpretation of inconsistencies and the precedence of mandatory Arabic legislation and official records. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

25. Severability, waiver, assignment and updates

This section sets out the rules concerning partial invalidity, non-waiver by delay, assignment or delegation where lawful, document updates, version control and continued application of the remaining provisions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.

26. Formal notices and contact

Send formal legal notices, legal claims and policy questions to the appropriate ZORUMI domain address: [email protected] for legal notices, [email protected] for formal claims, [email protected] for abuse, fraud, unlawful content or misuse of the website or communication channels, [email protected] for privacy and data requests, [email protected] for refund or service complaints, [email protected] for accessibility requests, and [email protected] for intellectual-property or portfolio-use concerns. Use the official WhatsApp number shown on the website only when the matter relates to a specific appointment or order. Include the relevant appointment, order or invoice reference and enough factual detail for a proportionate review. Do not send unnecessary medical, financial or identity information.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.