ZORUMI™ legal
Salon Service Policy
Salon service rules for consultation, suitability, colour matching, installation, maintenance and aftercare for each woman.
Consultation first
ZORUMI™ services are consultation-led. The salon may refuse, postpone or modify a service if the natural hair, scalp condition, previous colour work, damage level, medication history, lifestyle or desired result makes the requested service unsuitable or unsafe.
Scope approval
Before work starts, the salon aims to explain the recommended method, expected timing, approximate price, maintenance requirements and realistic result. A woman who proceeds confirms that she understands the agreed service scope and the limits of natural hair work.
Hair goods and colour matching
Hair selection and colour matching are done as carefully as possible under salon lighting and consultation conditions. Natural hair is a variable material, so slight tone, texture, density and movement differences may occur. All hair goods are non-returnable once ordered, prepared, opened, handled or installed.
Aftercare responsibilities
Results depend on aftercare, brushing, drying, product choice, heat use, swimming, humidity, oil exposure, sleeping habits and maintenance timing. Each woman must follow aftercare guidance and book maintenance before bonds, tapes or rows become stressed.
No medical advice
Website and salon guidance is not medical advice. Women with scalp irritation, allergies, hair loss, skin conditions, pregnancy-related concerns or medical treatment should seek professional medical advice before booking.
Photos and records
The salon may keep service photos, consultation notes and consent records for quality control, aftercare support, portfolio use only with permission, and dispute evidence.
Mandatory rights
Nothing in this policy excludes mandatory consumer remedies under applicable UAE law where a service or product is proven defective, unsafe or not as agreed.