ZORUMI™ legal

Salon Service Policy

Salon service rules for consultation, suitability, colour matching, installation, maintenance and aftercare for each woman.

Salon chair beside the ZORUMI natural hair selection wall in Dubai

This document is a formal business policy governing consultation-led salon services. It is designed to explain the allocation of responsibilities, evidence, risk and remedies in a clear written form. It is not independent legal advice and it does not replace the terms of a particular confirmed appointment, order, payment instruction or written settlement. Nothing in this document excludes, restricts or waives a right, obligation or remedy that cannot lawfully be excluded under the mandatory laws of the United Arab Emirates.

For the purposes of consultation-led salon services, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

Status, scope and hierarchy
Definitions and interpretation
Cosmetic consultation and salon-service planning
Health, sensitivity and suitability information
When a cosmetic salon service should be postponed
Right to postpone, modify or refuse
Confirmation, quotation and scope
Colour, lightening and chemical services
Attachment placement and density planning
Results, colour and wear variability
Custom-prepared and personal-contact hair goods
Client disclosures and cooperation
Aftercare and maintenance
Correction, repositioning and removal
Late arrival and non-attendance
Hygiene and personal-contact controls
Photographs, video and portfolio material
Fraud, misuse and abusive conduct
Pricing, payment routes and authorisation
Complaint notice and investigation
Correction, refund and proportionate remedies
Limitation and allocation of liability
Governing law, jurisdiction and mandatory rights
Language, translation and prevailing text
Severability, waiver, assignment and updates
Formal notices and contact
Official UAE reference portals

1. Status, scope and hierarchy

This section sets out the rules concerning the legal status, scope and order of precedence of this policy across the ZORUMI website, salon communications, appointments, services and hair-goods transactions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

2. Definitions and interpretation

This section sets out the rules concerning the meaning of client, visitor, buyer, order, service, hair goods, custom goods, digital channel, written confirmation and the ZORUMI Parties. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Third-party terms and availability may apply to the services they provide. ZORUMI does not guarantee uninterrupted third-party operation. This does not exclude ZORUMI’s responsibility for its own acts or omissions, its chosen fulfilment arrangements or any mandatory obligation. A consumer need not pursue a third party before seeking a remedy from ZORUMI where ZORUMI is legally responsible.

3. Cosmetic consultation and salon-service planning

This section sets out the rules concerning a visual review of natural-hair density and appearance, client-reported scalp comfort, prior colouring or salon chemical processes, goals, lifestyle and maintenance needs solely to plan an ordinary cosmetic salon service. ZORUMI does not diagnose or treat scalp or hair conditions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

For a goods or salon-service complaint, ZORUMI may reasonably inspect the goods, attachments or service records. Inspection must not exclude or unreasonably delay a remedy required by law. Clients should preserve relevant evidence where reasonably possible; inability to do so does not by itself waive statutory rights. Reasonable steps to prevent avoidable loss may still be relevant to the appropriate remedy.

4. Health, sensitivity and suitability information

This section sets out the rules concerning voluntarily disclosed information about allergies, scalp sensitivity, hair loss, medication, pregnancy-related concerns, previous reactions and other facts relevant to service safety. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.

5. When a cosmetic salon service should be postponed

This section sets out the rules concerning client-reported or visually apparent warning signs, including broken skin, severe irritation, suspected infection, unexplained hair loss, recent scalp procedures or known sensitivities. ZORUMI may postpone the cosmetic service and recommend assessment by a licensed healthcare professional; ZORUMI does not diagnose or treat any condition. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.

6. Right to postpone, modify or refuse

This section sets out the rules concerning the salon’s right to postpone, narrow, modify or refuse a service or transaction where information is incomplete or safety, suitability, legality, payment or respectful conduct is in doubt. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

7. Confirmation, quotation and scope

This section sets out the rules concerning the written confirmation of date, method, estimated duration, service components, hair specification, pricing basis and any condition that must be satisfied before work begins. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

8. Colour, lightening and chemical services

This section sets out the rules concerning strand history, previous colour, patch or strand testing where appropriate, overlapping chemicals, porosity, breakage risk, shade interpretation and realistic corrective limits. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

9. Attachment placement and density planning

This section sets out the rules concerning attachment size, weight, distribution, natural supporting density, hairline visibility, movement, comfort and the balance between visual impact and maintainability. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

10. Results, colour and wear variability

This section sets out the rules concerning natural variation in hair, lighting, monitors, colour history, texture, density, attachment visibility, styling, maintenance, climate and individual wear. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

11. Custom-prepared and personal-contact hair goods

This section sets out the rules concerning hair selected, colour-matched, cut, bonded, taped, encapsulated, wefted, opened, reserved or otherwise prepared for a specific buyer or personal use. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

12. Client disclosures and cooperation

This section sets out the rules concerning complete and accurate disclosure, following preparation and aftercare instructions, attending maintenance, avoiding unauthorised alteration and reporting concerns promptly. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

13. Aftercare and maintenance

This section sets out the rules concerning washing, brushing, drying, heat, sleeping, exercise, swimming, product use, scheduled maintenance, professional correction and timely removal. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

14. Correction, repositioning and removal

This section sets out the rules concerning salon adjustment, repositioning, detangling and removal, risks of home removal, handling of regrowth and responsibility for third-party work. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Service warranty period. When a written ZORUMI confirmation grants a service warranty, the warranty period is 2 weeks from the service date. It covers the attachment (capsules) only, not the hair, applies only to hair bought at ZORUMI and consists of a free redo of the attachment. It applies only to issues notified promptly through an official channel and remains subject to documented aftercare, inspection and correction conditions.

15. Late arrival and non-attendance

This section sets out the rules concerning late arrival, inability to complete the planned scope, shortened services, rescheduling, no-show records and prompt communication about appointment changes. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

16. Hygiene and personal-contact controls

This section sets out the rules concerning cleaning, handling, storage and personal-contact safeguards for tools, work areas, hair goods and consumables, without creating an absolute sterile-environment guarantee. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

17. Photographs, video and portfolio material

This section sets out the rules concerning consultation photographs, before-and-after images, technical images, salon footage, consent for publication and limits on reuse or manipulation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

18. Fraud, misuse and abusive conduct

This section sets out the rules concerning identity or payment fraud, false evidence, harassment, threats, discriminatory conduct, unauthorised recording, exploitation of policies and misuse of staff or systems. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

19. Pricing, payment routes and authorisation

This section sets out the rules concerning consultation-based prices, AED billing, Visa, Mastercard, PayPal, Ziina, bank transfer, cash, Tabby, Tamara and the need for provider or customer eligibility where applicable. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

20. Complaint notice and investigation

This section sets out the rules concerning prompt written notice, identification of the appointment or order, photographs where relevant, inspection, preservation of goods, service records and a fair opportunity to investigate. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

21. Correction, refund and proportionate remedies

This section sets out the rules concerning inspection, correction, re-performance, replacement, partial adjustment, refund or other proportionate remedy where required by the applicable contract and mandatory law. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

22. Limitation and allocation of liability

This section sets out the rules concerning reasonable allocation of foreseeable direct loss, exclusion of remote or indirect loss where lawful, mitigation duties, aggregate caps where enforceable and exceptions for non-excludable liability. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

23. Governing law, jurisdiction and mandatory rights

This section sets out the rules concerning application of the laws of the United Arab Emirates and Dubai, competent courts or authorities, good-faith escalation and preservation of mandatory consumer or data rights. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

24. Language, translation and prevailing text

This section sets out the rules concerning English, Russian and Arabic versions, the objective of natural localisation, interpretation of inconsistencies and the precedence of mandatory Arabic legislation and official records. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

25. Severability, waiver, assignment and updates

This section sets out the rules concerning partial invalidity, non-waiver by delay, assignment or delegation where lawful, document updates, version control and continued application of the remaining provisions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

26. Formal notices and contact

Send formal legal notices, legal claims and policy questions to the appropriate ZORUMI domain address: legal@zorumi.com for legal notices, claims@zorumi.com for formal claims, abuse@zorumi.com for abuse, fraud, unlawful content or misuse of the website or communication channels, privacy@zorumi.com for privacy and data requests, complaints@zorumi.com for refund or service complaints, accessibility@zorumi.com for accessibility requests, and copyright@zorumi.com for intellectual-property or portfolio-use concerns. Use the official WhatsApp number shown on the website only when the matter relates to a specific appointment or order. Include the relevant appointment, order or invoice reference and enough factual detail for a proportionate review. Do not send unnecessary medical, financial or identity information.

Official UAE reference portals

These links lead only to broad official public-sector portals and are provided for general reference, not as legal advice or as a representation that every page governs every transaction. Official current publications, including the authoritative Arabic text of legislation where applicable, prevail over summaries on this website.