ZORUMI™ legal
Accessibility Statement
Accessibility commitment for the ZORUMI™ website across navigation, readable content, forms and multilingual pages.
This document is a formal business policy governing digital accessibility and reasonable assistance. It is designed to explain the allocation of responsibilities, evidence, risk and remedies in a clear written form. It is not independent legal advice and it does not replace the terms of a particular confirmed appointment, order, payment instruction or written settlement. Nothing in this document excludes, restricts or waives a right, obligation or remedy that cannot lawfully be excluded under the mandatory laws of the United Arab Emirates.
1. Status, scope and hierarchy
This section sets out the rules concerning the legal status, scope and order of precedence of this policy across the ZORUMI website, salon communications, appointments, services and hair-goods transactions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
2. Accessibility commitment and practical standard
This section sets out the rules concerning reasonable efforts to make core content, navigation, contact options and policies perceivable, operable, understandable and robust without claiming formal certification. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
3. Keyboard, visual and content features
This section sets out the rules concerning semantic headings, keyboard navigation, focus visibility, text resizing, contrast, descriptive alternatives, responsive layouts, readable line length and reduced-motion support. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
4. Language, RTL and localisation accessibility
This section sets out the rules concerning English, Russian and Arabic paths, correct right-to-left flow, natural labels, language-switch clarity and the limits of automated or third-party translation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
5. Third-party widgets, media and legacy files
This section sets out the rules concerning accessibility limits of maps, social feeds, payment pages, review widgets, PDFs, archived material and external services not fully controlled by ZORUMI. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
6. Feedback, reasonable adjustment and response
This section sets out the rules concerning accessible contact channels, information needed to identify a barrier, reasonable alternative formats, prioritisation, response and documentation of remediation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
7. Website, device and security data
This section sets out the rules concerning IP-derived security signals, browser and device information, logs, consent settings, referrers, approximate location or timezone hints and diagnostic events. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
8. Strictly necessary technologies
This section sets out the rules concerning cookies, local storage and comparable technologies required for security, privacy choices, navigation, language selection and basic site operation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
9. Third-party platforms, links and integrations
This section sets out the rules concerning maps, reviews, social networks, payment providers, carriers, messaging services and external websites governed by their own terms, availability and data practices. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
10. Communications and message records
This section sets out the rules concerning WhatsApp, Instagram, Facebook, Telegram, email, telephone and in-person communications, including response expectations and the evidential status of messages. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
11. Minors and guardian responsibility
This section sets out the rules concerning the handling of enquiries or services involving minors, guardian authority, age-appropriate consent and the salon’s right to require adult supervision. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
12. Availability, maintenance and errors
This section sets out the rules concerning planned or emergency maintenance, downtime, outdated content, typographical mistakes, stock changes, pricing corrections and the right to correct an obvious error before acceptance. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
13. Disclaimers and permitted warranties
This section sets out the rules concerning the exclusion of implied promises to the maximum extent permitted by law while preserving any express written commitment and non-waivable statutory protection. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
14. Limitation and allocation of liability
This section sets out the rules concerning reasonable allocation of foreseeable direct loss, exclusion of remote or indirect loss where lawful, mitigation duties, aggregate caps where enforceable and exceptions for non-excludable liability. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
15. Governing law, jurisdiction and mandatory rights
This section sets out the rules concerning application of the laws of the United Arab Emirates and Dubai, competent courts or authorities, good-faith escalation and preservation of mandatory consumer or data rights. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
16. Language, translation and prevailing text
This section sets out the rules concerning English, Russian and Arabic versions, the objective of natural localisation, interpretation of inconsistencies and the precedence of mandatory Arabic legislation and official records. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
17. Severability, waiver, assignment and updates
This section sets out the rules concerning partial invalidity, non-waiver by delay, assignment or delegation where lawful, document updates, version control and continued application of the remaining provisions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.
Where a third-party platform or provider participates, its own eligibility rules, uptime, processing sequence, fees, privacy practices and dispute procedures may also apply. ZORUMI is responsible only for the part of the transaction that it actually controls and does not guarantee uninterrupted operation by a bank, social network, carrier, map provider, payment service or hosting platform. The parties must cooperate reasonably to identify the source of an error and to pursue the appropriate provider before attributing a failure to the salon or website operator.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.
18. Formal notices and contact
Send formal legal notices, legal claims and policy questions to the appropriate ZORUMI domain address: [email protected] for legal notices, [email protected] for formal claims, [email protected] for abuse, fraud, unlawful content or misuse of the website or communication channels, [email protected] for privacy and data requests, [email protected] for refund or service complaints, [email protected] for accessibility requests, and [email protected] for intellectual-property or portfolio-use concerns. Use the official WhatsApp number shown on the website only when the matter relates to a specific appointment or order. Include the relevant appointment, order or invoice reference and enough factual detail for a proportionate review. Do not send unnecessary medical, financial or identity information.
Any remedy should be proportionate to the proven issue, the agreed scope, the condition and use of the relevant hair or service, the client’s disclosures and aftercare, and the opportunity given to inspect or correct. The person raising a concern must take reasonable steps to prevent avoidable loss and must not alter, discard, reinstall, colour, cut, remove or otherwise compromise relevant evidence before ZORUMI has had a fair opportunity to review it, except where immediate action is reasonably necessary for health or safety.
For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Access is limited on a need-to-know basis and records are retained only for a justified period, subject to legal holds and mandatory retention. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Informal comments posted elsewhere may not provide enough information to investigate and do not replace the formal notice required by this policy.