Accessibility Statement

1. Status, scope and hierarchy

This section sets out the rules concerning the legal status, scope and order of precedence of this policy across the ZORUMI website, salon communications, appointments, services and hair-goods transactions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

2. Accessibility commitment and practical standard

This section sets out the rules concerning reasonable efforts to make core content, navigation, contact options and policies perceivable, operable, understandable and robust without claiming formal certification. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Third-party terms and availability may apply to the services they provide. ZORUMI does not guarantee uninterrupted third-party operation. This does not exclude ZORUMI’s responsibility for its own acts or omissions, its chosen fulfilment arrangements or any mandatory obligation. A consumer need not pursue a third party before seeking a remedy from ZORUMI where ZORUMI is legally responsible.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

3. Keyboard, visual and content features

This section sets out the rules concerning semantic headings, keyboard navigation, focus visibility, text resizing, contrast, descriptive alternatives, responsive layouts, readable line length and reduced-motion support. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

4. Language, RTL and localisation accessibility

This section sets out the rules concerning English, Russian and Arabic paths, correct right-to-left flow, natural labels, language-switch clarity and the limits of automated or third-party translation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

5. Third-party widgets, media and legacy files

This section sets out the rules concerning accessibility limits of maps, social feeds, payment pages, review widgets, PDFs, archived material and external services not fully controlled by ZORUMI. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

6. Feedback, reasonable adjustment and response

This section sets out the rules concerning accessible contact channels, information needed to identify a barrier, reasonable alternative formats, prioritisation, response and documentation of remediation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

7. Website, device and security data

This section sets out the rules concerning IP-derived security signals, browser and device information, logs, consent settings, referrers, approximate location or timezone hints and diagnostic events. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Third-party terms and availability may apply to the services they provide. ZORUMI does not guarantee uninterrupted third-party operation. This does not exclude ZORUMI’s responsibility for its own acts or omissions, its chosen fulfilment arrangements or any mandatory obligation. A consumer need not pursue a third party before seeking a remedy from ZORUMI where ZORUMI is legally responsible.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

8. Strictly necessary technologies

This section sets out the rules concerning cookies, local storage and comparable technologies required for security, privacy choices, navigation, language selection and basic site operation. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

9. Third-party platforms, links and integrations

This section sets out the rules concerning maps, reviews, social networks, payment providers, carriers, messaging services and external websites governed by their own terms, availability and data practices. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

10. Communications and message records

This section sets out the rules concerning WhatsApp, Instagram, Facebook, Telegram, email, telephone and in-person communications, including response expectations and the evidential status of messages. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

11. Minors and guardian responsibility

This section sets out the rules concerning the handling of enquiries or services involving minors, guardian authority, age-appropriate consent and the salon’s right to require adult supervision. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

12. Availability, maintenance and errors

This section sets out the rules concerning planned or emergency maintenance, downtime, outdated content, typographical mistakes, stock changes, pricing corrections and the right to correct an obvious error before acceptance. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Third-party terms and availability may apply to the services they provide. ZORUMI does not guarantee uninterrupted third-party operation. This does not exclude ZORUMI’s responsibility for its own acts or omissions, its chosen fulfilment arrangements or any mandatory obligation. A consumer need not pursue a third party before seeking a remedy from ZORUMI where ZORUMI is legally responsible.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

13. Disclaimers and permitted warranties

This section sets out the rules concerning the exclusion of implied promises to the maximum extent permitted by law while preserving any express written commitment and non-waivable statutory protection. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

14. Limitation and allocation of liability

This section sets out the rules concerning reasonable allocation of foreseeable direct loss, exclusion of remote or indirect loss where lawful, mitigation duties, aggregate caps where enforceable and exceptions for non-excludable liability. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

To the maximum extent permitted by applicable law, this policy allocates ordinary commercial and operational risk without creating a warranty of a particular aesthetic result, uninterrupted availability, exact colour under every light, fixed wear period, third-party approval or international delivery date. Express written commitments remain binding according to their terms. Mandatory consumer, data-protection, fraud, health-and-safety and other non-waivable rights remain unaffected, and no clause is intended to excuse deliberate misconduct or liability that the law does not permit the parties to exclude.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

15. Governing law, jurisdiction and mandatory rights

This section sets out the rules concerning application of the laws of the United Arab Emirates and Dubai, competent courts or authorities, good-faith escalation and preservation of mandatory consumer or data rights. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

ZORUMI may apply reasonable operational controls, request clarification, verify identity or payment, pause processing, correct an obvious clerical error, preserve relevant evidence, or refuse an unsafe, unlawful or materially misdescribed request. Decisions are made from the information reasonably available at the time. The client, buyer or visitor must provide complete and accurate information and promptly disclose any change that could affect safety, suitability, timing, fulfilment, price, delivery or compliance. Delay, courtesy, negotiation or a failure to exercise a right immediately does not create a promise or permanent waiver unless applicable law requires that result.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

16. Language, translation and prevailing text

This section sets out the rules concerning English, Russian and Arabic versions, the objective of natural localisation, interpretation of inconsistencies and the precedence of mandatory Arabic legislation and official records. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Written and electronic records may be used to establish what was requested, disclosed, supplied, accepted or disputed. Relevant records can include messages, time stamps, photographs, consultation observations, order specifications, payment references, delivery scans, consent selections, service notes and security logs. They are assessed as a whole and remain open to correction where credible contrary evidence exists. No single screenshot or isolated statement should be read outside its context, and a platform-generated status does not amend the underlying agreement unless the parties expressly adopt it.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

17. Severability, waiver, assignment and updates

This section sets out the rules concerning partial invalidity, non-waiver by delay, assignment or delegation where lawful, document updates, version control and continued application of the remaining provisions. It applies wherever that subject is relevant to the ZORUMI website, a salon enquiry, a confirmed appointment, a service, a hair-goods order or related aftercare. It must be read with any written booking confirmation, quotation, invoice, product specification, consultation note, consent record, care instruction or exception expressly issued for the particular transaction. A preliminary estimate, draft message or informal social-media discussion does not override the final written confirmation unless ZORUMI expressly agrees otherwise in writing.

Third-party terms and availability may apply to the services they provide. ZORUMI does not guarantee uninterrupted third-party operation. This does not exclude ZORUMI’s responsibility for its own acts or omissions, its chosen fulfilment arrangements or any mandatory obligation. A consumer need not pursue a third party before seeking a remedy from ZORUMI where ZORUMI is legally responsible.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.

18. Formal notices and contact

Send formal legal notices, legal claims and policy questions to the appropriate ZORUMI domain address: legal@zorumi.com for legal notices, claims@zorumi.com for formal claims, abuse@zorumi.com for abuse, fraud, unlawful content or misuse of the website or communication channels, privacy@zorumi.com for privacy and data requests, complaints@zorumi.com for refund or service complaints, accessibility@zorumi.com for accessibility requests, and copyright@zorumi.com for intellectual-property or portfolio-use concerns. Use the official WhatsApp number shown on the website only when the matter relates to a specific appointment or order. Include the relevant appointment, order or invoice reference and enough factual detail for a proportionate review. Do not send unnecessary medical, financial or identity information.

For the purposes of digital accessibility and reasonable assistance, ZORUMI may document the decision, condition, communication and supporting material necessary for legitimate operations, compliance, accounting, quality control, complaint handling and legal defence. Personal information is handled as described in the Privacy Policy. Please do not send unnecessary medical, financial or identity information. Questions should be raised through an official ZORUMI channel so that they can be linked to the correct appointment or order. Using an official ZORUMI channel helps identify and investigate a matter, but a particular channel, form or set of documents is not a condition of any mandatory consumer or data-protection right.